Support
Technical Support is available during software evaluation periods and during subsequent maintenance periods.
Please contact Snowflake software for more information concerning Premium Maintenance and Support costs.
Our Premium Maintenance and Support Contract provides:
• Supply of all major software versions
• Supply of all minor software versions and bug fix versions
• Supply of additional and updated data models
• Direct telephone support
• Direct email support
• Full documentation updates
• Access to the online secure support area
Support is available 9:00am to 5:00pm, excluding UK public bank holidays
