The new customer portal is the latest in a line of improvements that the Snowflake customer base has seen over the last year, including the launch of the Early Access Programme and the availability of OS OpenData as GML.
Snowflake, (who itself works to support organisations achieve seamless integration and interoperability with standards-based, off-the-shelf, data exchange software) has looked at its own internal infrastructure to make improvements that will support its expanding customer base.
Going live on December 11 2010, Snowflake customers now have exclusive access to the improved support tool, which also provides a level of management and ownership that the previous system did not have. Additionally, customers can benefit from the expanding Snowflake community by discussing challenges in a community forum, accessing and contributing to the product knowledgebase and suggesting ideas and requirements for new product developments.
Other enhanced features in the simple-to-use, easy-to-navigate interface include:
- My Profile’ – manage your contact details
- Entitlements – manage your account details, software and maintenance
- Product guides and How To documentation – get up and running quickly
- Technical Support – Raise a direct support request and track its progress
- Downloads – Products, updates, early access, plug-ins and other resources
- The Knowledgebase – search the intelligent database for answers
- The Forum – find answers from other users and share best practice
- Ideas – suggest improvements and new functionality, vote on other ideas
- Data – Download additional GML datasets for free (e.g OS OpenData)
Justine Allen, Manager of the Pre &Post Sales Customer Support Team comments:
“The previous infrastructure was not capable of supporting our customers in the best way possible. We’ve worked hard building a great relationship with all of our customers and offering them a tool that gives them more control, and puts more intelligence and interaction at their fingers was key.”
She continues, “The new portal provides a single point of access for all our customers’ technical needs. And of course, if they want to contact a member of the team directly, that is still very much an option.”
Marketing Manager, Melissa Burns added:
“So far the feedback from our customers has been great. We’re really pleased that we’ve been able to provide such an improvement that will help with our customers own efficiencies whilst continuing to offer a great experience.”
“It’s been a really exciting year for our customers and we’ll continue to offer great added value and superb service to support their needs.”
Register for the webinar
Snowflake is hosting a webinar to further introduce the functionality of the Customer Portal to its customers and any other interested parties.
The ½ hour webinar will be held on Wednesday 26th January at 2pm (GMT) and will provide a full tour of functionality as well as an opportunity to ask questions.
Anyone wishing to attend the webinar should register here (Registration is now closed).